Terms and Conditions
Purchasing from Design Supplies Limited
www.designsupplies.co.nz gives customers a convenient, quick, easy and secure shopping experience. Products displayed on this site can be purchased using a secure online Shopify, Apple pay, After Pay and Google pay. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.
- All prices are in New Zealand dollars (NZ$) and includes GST (15% sales tax). All prices are correct at time of publication; however, we reserve the right to alter prices for any reason.
- Please choose from the catalogue and place your order online. Freight is a flat rate delivery within New Zealand – no matter how heavy your parcel is, you’ll never pay more.
- We will email to let you know when your order has been dispatched along with your courier tracking link.
- If you have not received your parcel within one week please email us and we will endeavour to track your parcel with the courier or post office.
- Design Supplies Limited will ship orders placed on this website to anywhere in New Zealand. We will gladly accept overseas orders, but they must be shipped to a New Zealand address; if this is not possible, please email to make alternative arrangements.
- Orders to Waiheke Island, Great Barrier Island, Stewart Island and Chatham Islands will have a surcharge that will be charged after the fact on a cost basis.
- Once dispatched non-rural deliveries generally take 1-3 working days, please add 2-3 working days to any rural deliveries. If there are any delays with delivery, we will endeavour to keep you updated.
- Australian delivery generally will take 3-10 working days.
- Whilst all care is taken to ensure stock of every item is held in our warehouse, we occasionally do run out and therefore from time to time we may be unable to supply an item(s) that you may want. If this is the case please email us and we will endeavour to let you know when it will be back in stock. You can also check stock levels on our website or we will place a notice on Design Supplies Facebook page.
- We print our pattern vinyl’s and HTV to order. Depending on orders this process can take up to two working days. If Design Supplies Limited are experiencing a large quantity of orders, we will notify you of any delay in your order. We aim to have all orders out within three working days. During new product releases and sale times it may take up to 5 working days to ship all orders.
- If your items arrive damaged, please email us immediately. Please be aware that to place a claim with both courier and post office you must retain all packaging, to prove your parcel was adequately packed.
- If you have any other problems or queries please do not hesitate to contact us. We cannot exchange goods if you change your mind, as all orders are made to order. However, if we have sent the wrong product in error, we will remedy immediately.
Orders Outside of New Zealand
- Shipping to Australia is via New Zealand post and can take 3-10 working days.
- Shipping to other countries is possible, please send us an email at email@example.com and we will see how we can assist and provide a quote.
- This online service provides general information about Design Supplies Limited and the products and services we offer. The information contained in this website has been prepared solely for the purpose of providing information about Design Supplies Limited and the services and products we offer. Design Supplies Limited reserves the right to change, delete or move any of the material on this website at any time without notice.
- Design Supplies shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.
- All content contained on this website is owned by Design Supplies or the respective owners of images. No contents can be reproduced, or copied in any form without prior written consent from Design Supplies Limited.
These terms of trade are governed by and interpreted according to the laws of New Zealand.
- At Design Supplies Limited we respect your privacy, and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law.
- Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.
As order numbers are considerably higher than normal please bare with us as we try and get through the orders and also pack to relocate.