Terms and Conditions

The following terms of use govern the use of the Design Supplies Limited website including shopping and participation in promotions run by Design Supplies Limited and should be read in conjunction with our Delivery Information.

Purchasing from Design Supplies Limited 

www.designsupplies.co.nz gives customers a convenient, quick, easy and secure shopping experience. Products displayed on this site can be purchased using a secure online Shopify, Apple pay, After Pay and Google pay. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.

Pricing

  • All prices are in New Zealand dollars (NZ$) and includes GST (15% sales tax). All prices are correct at time of publication; however, we reserve the right to alter prices for any reason.

Ordering

  • Please choose from the catalogue and place your order online. Your order will be processed in the order we receive them.
  • Processing of orders takes 2-5 working days. 
  • Patterned vinyls are printed to order and have a drying time before we can roll them up without damaging the freshly printed ink. 
  • Freight is a flat rate delivery within New Zealand - shipping information – no matter how heavy your parcel is, you’ll never pay more.
  • We will email to let you know when your order has been dispatched along with your courier tracking link (please enter your email address correctly at checkout).
  • If you have not received your parcel within two weeks please email us and we will endeavour to track your parcel with the courier. 

Delivery

  • Design Supplies Limited will ship orders placed on this website to anywhere in the World. 
  • Orders to Great Barrier Island, Stewart Island and Chatham Islands will have a surcharge that will be charged after the fact on a cost basis.
  • Once dispatched non-rural deliveries generally take 1-3 working days, please add 2-3 working days to any rural deliveries. If there are any delays with delivery, we will endeavour to keep you updated.
  • Australian delivery generally will take 3-10 working days.

Supply

  • Whilst all care is taken to ensure stock of every item is held in our warehouse, we occasionally do run out and therefore from time to time we may be unable to supply an item(s) that you may want.  If this is the case we will refund the unavailable item. You can also check stock levels on our website or we will place a notice on Design Supplies Facebook page when we get new products in. 
  • We print our pattern vinyl’s and HTV to order.  Depending on orders this process can take up to five working days.  If Design Supplies Limited are experiencing a large quantity of orders, we will notify you of any delay in your order processing times through our Facebook Design Supplies Inspiration Group .  We aim to have all orders out within three working days, however this is not always achievable and please allow up to five working days. During new product releases and sale times it may take up to seven working days to ship all orders. 

Returns/Refunds

  • If your items arrive damaged, please email us immediately. Please be aware that to place a claim with the courier you must retain photographs of all packaging, to prove your parcel was adequately packed and how it arrived to you.
  • We cannot exchange/refund printed vinyls if you change your mind, as all orders are made to order.
  • However, if we have sent the wrong product in error or missed something out, we will remedy immediately.

Orders Outside of New Zealand

  • Shipping to Australia is via New Zealand Post and can take 3-10 working days. 
  • Shipping to other countries is possible, please send us an email at designsuppliesnz@gmail.com and we will see how we can assist and provide a quote.

Disclaimer

  • This online service provides general information about Design Supplies Limited and the products and services we offer. The information contained in this website has been prepared solely for the purpose of providing information about Design Supplies Limited and the services and products we offer. Design Supplies Limited reserves the right to change, delete or move any of the material on this website at any time without notice.
  • Design Supplies shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Copyright

  • All content contained on this website is owned by Design Supplies or the respective owners of images. No contents can be reproduced, or copied in any form without prior written consent from Design Supplies Limited. 

Governing Law

These terms of trade are governed by and interpreted according to the laws of New Zealand.

Privacy

  • At Design Supplies Limited we respect your privacy, and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law. 

Property/Risk

  • Property and risk in goods ordered by you from us will pass to you upon delivery of the goods to your specified delivery address for the relevant order.